Mary Ann Van Meter Controller
Our business has partnered with Cirrus for just over 7 months. In that short time, we have accomplished more than the prior 4 years of IT resources. We now have true peace of mind and concrete reasons to believe that our IT environment can consistently and reliably meet our organization's needs.
After a lengthy investigation of alternatives, we engaged the services of Cirrus. Chris Traxler not only provided reasonable answers to our questions, but also asked number of questions which allowed us to have confidence in his sincere desire to be both attentive to the needs of our business and fully meet those needs in a practical, organized manner. Today, our IT environment is not only working properly, but we have legitimate reasons to believe that the IT environment can be depended upon to continue working properly. We have also experienced first-hand when problems do arise, Cirrus has the manpower, the talent and the understanding to quickly identify and resolve problems in a manner that results in the minimum negative impact upon our operations. We have similarly learned that Cirrus' resolution methods are focused on ensuring that the problem will not re-occur in the future. I sleep better at night knowing our IT environment is in good hands.
Lisa Cloyd Controller
We hired Cirrus Technologies last year to take over our IT support and management for all our locations. With over 150 employees spread across 15 branch locations, we needed an IT partner that had the bandwidth to support us. After a detailed search, we decided on Cirrus Technologies and have been extremely happy with that decision. Their dedication and commitment are unsurpassed. They have a flexible billing model that’s all-inclusive so we don’t get hit with hidden fees and charges. We were very concerned with this as the previous IT company billed hourly for everything. Those concerns were quickly dispelled, as Cirrus was always willing to assist, indicating it was within the scope of the contract.
I could not be more impressed with the level of service we receive. The biggest benefit to me after hiring Cirrus was having everything IT related completely removed from my plate. It is a great feeling having an IT company you can trust and rely upon. To any small and midsized firm in Southwest Ohio considering making a change in IT service providers, I can say you will not be disappointed. Choosing Cirrus has been one of the best business decisions I’ve made!
Crane 1 Services, Inc.
Jeff Reed Datacenter Supervisor
Midmark Corporation is a 500+ million company in the Medical, Dental, Animal health industry that has their own IT staff of 36 Teammates supporting 9 domestic and 3 international locations. Midmark has engaged Cirrus Technologies to help us manage 3 of our local subsidiary locations. These are all businesses or sites that are not directly connected to our corporate network, and due to the type of businesses they are, they have after hours and weekend needs. Cirrus has been able to come in and assess each of the environments, and make some great improvements to support these locations. They get after hours alerts and are able to address issues remotely often times before the location knows there is a problem, which has been a pleasant improvement. Cirrus has brought a couple of new technologies in a cost effective ways for these locations. All in all, we have been pleased with the attention and support that Cirrus has given Midmark and its subsidiary locations.
Cindy Eifert Manager of Guest Relations
We brought on Cirrus Technologies to help support our guest services locations. They have made several big upgrades to our systems and all went very smoothly with little or no downtime. These upgrades have greatly improved the internet speed and quality for our guests and teammates. What I like most about their services is the quick response time when I call for support. I can call or email and I can easily get help within a few minutes, always less than their guaranteed 1 hour response time. Cirrus Technologies staff are very professional and easy to work with, and I would highly recommend them!
Paul Bentz Midmark Medical Sales
I have worked with Chris for the last three years and have a great sense of how he runs his business and treats his clients. In my line of work, having a local IT professional also be an expert on my products and how those products work with EMR is valuable. The value gets passed onto the customer by having the timely equipment kept up and running. I refer Chris to all my customers no matter the size. Thanks for all the hard work, Chris.
Somu Awatramani COO
We first engaged Chris when we had outgrown our current IT company and commenced a search for an IT company that more closely met our needs and requirements. We were very impressed with the flat rate IT model, and the way they manage technology for medical practices. Throughout the process, and after becoming a client, Chris has never showed a push to sell a product/service but always gives us the comfort that his company is interested in building a long-term relationship and has our best interests at heart. You can count on Chris and his team to be accurate and precise in everything they do, have impeccable follow-up, and demonstrate patience when working with less than tech-savvy employees. They are also available 24x7 to offer support and help, and this has been the case not only through the initial sales process, but long after the contract was signed. We have been extremely happy working with Chris and would highly recommend him and his team to any medical practice who depends on technology to run their practice.
Arthritis and Sports Orthopaedics
Jack Cayere Jr. CPA
Chris and his firm was recommended to us by a trusted source. First impressions are very important when commencing relationships as they can either spark or taint the potential for success. Chris was responsive and eager when presented with the opportunity to work with our firm. During our first meeting he focused on understanding our needs and educating us on the developments and future of technology as it might relate to our industry. This was exactly the introduction we were hoping for and a large reason for moving forward with a relationship. From onboarding to operating the level service has not changed. Chris and his organization focus on being proactive and responsive to our needs versus simply being reactive which is how a company in the fast paced IT world should be....in fact, how any company in any industry should be. To me and our firm, this defines "professionalism."
Cayere & Cayere CPAs
Joyce Lopez COO
I have worked with Chris for a number of years and I would highly recommend Chris and his team for a number of reasons. First, Chris and his team have supported me and my team as if they are an extension of our staff. Second, Chris and his team know their business so I don't have to worry about it. With the rapid changes in the IT environment, I rely on Chris to help us stay up on an environment that isn't over configured or undersized. As a result, we enjoy stable IT services. I have recommended them to other business associates with confidence.
Additionally, he has taken the time to know my business. When Chris makes a recommendation for new services, or changes to our existing services, he has always anticipated our issues and concerns and has ready answers for me. He provides options that make sense and are affordable for our team.
Cindy Miller Director of HR
We have worked with Chris and his team as our IT company going on three years. Chris is so detailed oriented and gets everything that we ask for on time if not sooner then we ask for. He is always very professional and courteous to everyone in our company. He makes me feel that I am his only client when I need him or service from someone in his company. I would highly recommend Mr. Traxler and his company.
Galila E. Practice Manager
Chris is very knowledgeable of all of the IT specific requirements and needs of a medical practice, and more importantly can thoroughly explain them in a way I can understand! He will only recommend what is necessary for our office and doesn't try to up-sell us on unnecessary products or services. He is also a very good listener which allowed him to properly recommend solutions that are appropriate for our needs. Chris and his team always stay on top of the current industry standards, and the many changes that are always happening in healthcare. I would highly recommend Chris and his team.
Tysons Corner Pediatrics