WOW THE CLIENT

We are a customer service company first, an IT company second. Quick response & resolution is a given, so is being detail oriented & having good follow through. We go the extra mile in everything we do to achieve client satisfaction & earn our clients loyalty daily.

DOWNTIME IS THE ENEMY

We minimize downtime through best practices, process & standardization. Our business model demands that we minimize downtime, & our profitability depends on it. An ounce of prevention is worth a pound of cure.

CLIENT FIRST

We consider the financial impact to our client with every decision we make. The unique needs of a client always trump any specific vendor, solution or technology platform. Our mission is to always present options & educate so we can help our clients make the best business decisions.

WE OWN IT

Own the problem until it’s solved, including managing other technology vendors. No finger pointing allowed! We live by the mantra “Fall on the grenade: If you see a problem, jump on it.”

KEEP IT SIMPLE

We believe in simple billing, simple communication & simple solutions. Billing will always be transparent & predictable. Communication will always be complete & constant. Solutions will always be made as simple as possible, but no simpler.

I’VE GOT YOUR BACK

Every team member is an essential part of the fabric of our company. Respecting, supporting and caring for each other in the good times (and the tough) is how we continue to succeed as a company.

STRIVE FOR EXCELLENCE

We foster a culture of achievement, success, & continuous improvement. To that end we measure and monitor many key performance indicators with service delivery as well as individual performance. That which is measured improves. That which is measured and reported improves exponentially.

How to Evaluate the IT Companies You are Considering to Support Your Business

Get our most popular PDF guide that will help you choose the right IT company for you:

  • Your 3 options for technical support, the pros/cons of each and how much other local businesses are paying for them
  • Cheatsheet - 21 questions to ask while you are evaluating who to hire so you get the BEST deal
  • How to avoid getting burned by a common billing model that puts all the risk on you, instead of the IT provider
  • Exclusions, hidden fees and other “gotcha” clauses IT companies put in their contracts that you DON’T want to agree to.

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